The help centre answers how Klarbon works: what happens to your files, what credits buy, which bank statement files are supported, why balances may not match, email-in, phones, sign-in and billing, and rejected e-invoices. For anything not covered here, write to support@klarbon.app.
Files and privacy
Bank statements
Using Klarbon
Account and payment
Legal
How do I contact support?
Write to support@klarbon.app. Say which tool you used, what you expected and the message you saw. Do not attach invoices or statements unless support asks for one; Klarbon does not need your documents to answer most questions.
Start with a tool
All pages (9)
-
What happens to my files?
Browser viewing stays on your device. Server tools do not archive uploads. Read about processing locations, encrypted checkout results and email delivery.
-
Supported bank statement files
Supported bank statement files include CAMT.053, MT940, CODA and OFX, up to 20 MB. Export CSV, Excel, CAMT.053, MT940 or OFX and compare their uses.
-
Why do my statement balances not match?
How Klarbon checks opening balance plus transactions against the closing balance, why a statement may not reconcile, and what to try next.
-
Print or save an invoice as PDF
Open an e-invoice in Klarbon, then print it or save it as a PDF from your browser, free. Keep the original XML too: the PDF is a readable copy.
-
Why was my e-invoice rejected?
Most rejections come from a failed validation rule, a missing reference or the wrong format for the recipient. How to find the cause and fix it.
-
Credits, limits and refunds
What a Klarbon credit buys, which credits are used first, when no credit is spent, and the daily and file limits for each tool.
-
Read e-invoices by email
Forward an e-invoice to your private Klarbon address and get a readable PDF and the check result back. Part of Pro and Bookkeeper.
-
Open invoices on your phone
Open an e-invoice on any phone in the browser, install Klarbon as an app, share attachments to it on Android, or forward the email on an iPhone.
-
Sign-in, billing and subscriptions
Sign-in, billing and subscriptions: use an email code, no password. Unlock a document without signing in, manage a plan and get receipts by email.
Frequently asked questions
How do I contact Klarbon support?
Write to support@klarbon.app. Describe what you tried and the message you saw, but do not send invoices or statements unless asked.
Where do I start if an e-invoice was rejected?
Check the file with Klarbon to review returned findings, with guidance where available, then read why e-invoices are rejected and how to fix them.
Related
- E-invoices and bank statements, made clear
- Open and read an e-invoice
- Check an e-invoice
- PDF bank statement conversion to Excel is not available yet
- Simple pricing for invoices and bank statements
- What happens to my files?
- Supported bank statement files
- Why do my statement balances not match?
- Print or save an invoice as PDF
- Why was my e-invoice rejected?
- Credits, limits and refunds
- Read e-invoices by email
- Open invoices on your phone
- Sign-in, billing and subscriptions
- Privacy notice
- Terms of service
- Data processing agreement
- Legal notice