CII-SR-267: Buyer contact email should hold only the address, not a number

What it means

Inside the buyer's contact details, the email element (which holds the buyer contact email address, BT-58) also contains a CompleteNumber element. EN 16931 only uses the address itself in the email element. A phone number for the buyer contact (BT-57) has its own telephone element.

Why it matters

This is only a warning, so the file is still accepted. The number has no field in the EN 16931 data model, so the buyer's software cannot read it into anything and will probably drop it. If it was meant to be a phone number, the buyer will not see it.

How to fix it

Open the buyer's contact on the customer record in your invoicing software and check that the email field holds only an email address, with the phone number in the phone field. If you build the XML yourself, delete the CompleteNumber element from the buyer's email part. It is worth fixing when the number is a real phone number the buyer needs, or when the buyer's platform checks files strictly.

The rule as published

CompleteNumber should not be present

Where this rule applies