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Warning

CII-SR-238: Seller's email block should not contain a phone number field

In short

Warning: worth checking.

CII-SR-238 means the email block of the seller's contact contains a CompleteNumber element, which is the phone number field and is not used there. It is only a warning: move the value to the right field and delete the CompleteNumber.

On this page

What it means

In a CII file, the seller's contact email address (BT-43) belongs in the URIID element of EmailURIUniversalCommunication. This rule warns when that block also has a CompleteNumber element, which is meant for telephone numbers (BT-42).

Why it matters

The invoice is still accepted. EN 16931 only reads the email address from this block, so the buyer's software will normally ignore the CompleteNumber. If it holds the real email address or a phone number, the buyer does not get it.

How to fix it

Check what the CompleteNumber holds. If it is the email address, move it into URIID in the same block. If it is a phone number, move it into the contact's telephone block. Then delete the CompleteNumber from the email block.

The rule as published

CompleteNumber should not be present

Where this rule applies

Rule set Version
EN 16931 (CII) 1.3.17
XRechnung 3.0 (CII) 3.0.2
NLCIUS (CII) 1.0.3.13
France CTC (CII) 1.4.0-04
Rule text from phive-rules 4.6.4.

Check your file

Drop your e-invoice to see whether CII-SR-238 still fails, and which other rules do.

Updated 6 November 2026