What it means
The contact of the invoicee, the party the invoice is sent to when that is not the buyer, can have a fax number. If the fax element is present, it must hold exactly one number (ram:CompleteNumber). An empty element and an element with two numbers both fail.
Why it matters
The number is read from one fixed place. If it is missing or doubled, the recipient's system cannot tell which number is meant, so the file fails the check and may be rejected.
How to fix it
Check the fax field of the contact on the invoice address in your invoicing software. Fill in one number or clear the field so that no empty entry is written. Most invoices do not need a fax number at all. If you build the XML yourself, the number goes in ram:CompleteNumber inside ram:FaxUniversalCommunication, exactly once.
Once the file is corrected, check it again for free: Validate a ZUGFeRD invoice
Or fix the invoice in a form and download the corrected file, for 1 credit: Fix a rejected e-invoice Beta
The rule as published
Element 'ram:CompleteNumber' must occur exactly 1 times. Where this rule applies
| Rule set | Version |
|---|---|
| Factur-X 1.09 EXTENDED | 1.0.9-2 |
| ZUGFeRD 2.5 EXTENDED | 2.5.2 |
Check your file
Drop your e-invoice to see whether FX-SCH-A-000870 still fails, and which other rules do.
Related rules
- FX-SCH-A-000871 Each invoicee telephone entry needs one number element
- FX-SCH-A-000872 The invoicee's global identifier needs a scheme
- FX-SCH-A-000873 Use an allowed scheme for the invoicee's global identifier
- FX-SCH-A-000874 The invoicee's address needs exactly one country
- FX-SCH-A-000875 The invoicee address can have only one region
- FX-SCH-A-000876 Use an allowed country code in the invoicee's address