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Error

FX-SCH-A-000740: A sales agent telephone entry needs exactly one number element

In short

Error: fails the selected checks.

FX-SCH-A-000740 means a telephone block in the sales agent's contact contains no ram:CompleteNumber element, or more than one. Give that telephone block exactly one ram:CompleteNumber containing the intended telephone number.

On this page

What it means

In the Extended profile of Factur-X and ZUGFeRD, each ram:TelephoneUniversalCommunication under ram:SalesAgentTradeParty/ram:DefinedTradeContact must contain exactly one ram:CompleteNumber. The test applies separately to each telephone block. It does not check whether the number text is empty or correctly formatted.

Why it matters

The profile requires one number element within each telephone block. A missing or repeated number element does not match that structure.

How to fix it

Find the affected ram:TelephoneUniversalCommunication in the sales agent's contact. Add a missing ram:CompleteNumber or remove repeated ram:CompleteNumber elements within that block, keeping the intended number. Do not remove other telephone blocks solely because of this rule. If this entry is unnecessary, remove its whole block. Check the file again.

Once the file is corrected, check it again for free: Validate a ZUGFeRD invoice

Or fix the invoice in a form and download the corrected file, for 1 credit: Fix a rejected e-invoice Beta

The rule as published

Element 'ram:CompleteNumber' must occur exactly 1 times.

Where this rule applies

Rule set Version
Factur-X 1.09 EXTENDED 1.0.9-2
ZUGFeRD 2.5 EXTENDED 2.5.2
Rule text from phive-rules 4.6.4.

Check your file

Drop your e-invoice to see whether FX-SCH-A-000740 still fails, and which other rules do.

Updated 6 November 2026